Shipping Policies
SHIPPING
DEHA will deliver the ordered products to the address specified in the order via DHL courier, with Standard or Express Saver service.
The ordered items are usually shipped within 1-2 working days (Mon-Fri) from the date of the order, but during sales or promotions, shipments may take longer. The delivery times for the shipment are: 1-3 working days for deliveries in Italy, 1-5 working days for deliveries in Europe, and 2-10 working days for deliveries in non-EU countries.
Upon receipt of the goods, you are required to verify the integrity of the package and the products, the conformity of the product delivered with the order placed, and report immediately any tampering or damage detected on the package and products through the email address: customercare@DEHA.it.
Please note that in case of deliveries made to receptions, DEHA will not be held responsible for any subsequent failure to deliver the package to the final recipient.
If a destination country does not appear among those listed, it means that the delivery of products to that country is currently not available.
SHIPPING COSTS
The cost of shipping depends on the destination country and the weight/volume of the package. You can view the cost online at the end of the order, before confirming it. Please note that any customs duties and national taxes are your responsibility, unless expressly indicated otherwise. p>SUSTAINABLE PINK PACK: RESTORING IT IS EASY
DEHA will deliver the ordered products to the address specified in the order via DHL courier, with Standard or Express Saver service.
The ordered items are usually shipped within 1-2 working days (Mon-Fri) from the date of the order, but during sales or promotions, shipments may take longer. The delivery times for the shipment are: 1-3 working days for deliveries in Italy, 1-5 working days for deliveries in Europe, and 2-10 working days for deliveries in non-EU countries.
Upon receipt of the goods, you are required to verify the integrity of the package and the products, the conformity of the product delivered with the order placed, and report immediately any tampering or damage detected on the package and products through the email address: customercare@DEHA.it.
Please note that in case of deliveries made to receptions, DEHA will not be held responsible for any subsequent failure to deliver the package to the final recipient.
If a destination country does not appear among those listed, it means that the delivery of products to that country is currently not available.
SHIPPING COSTS
The cost of shipping depends on the destination country and the weight/volume of the package. You can view the cost online at the end of the order, before confirming it. Please note that any customs duties and national taxes are your responsibility, unless expressly indicated otherwise. p>
SUSTAINABLE PINK PACK: RESTORING IT IS EASY
When you order on deha.com, your products will arrive with the recycled and reusable pack. Open the pack, discover your new items, and then make a responsible choice yourself by returning the pack to us and allowing us to reuse it.
It's simple:
- fold the envelope following the folds to the size of a letter, ready to fit in any European mailbox, thanks to the prepaid shipping label included on each pack.
- Scan the QR code on the pack to locate the mailbox nearest you-you'll find there are many more than you imagine.
- Once mailed, we'll take care of the rest: we clean and sanitize the packaging thoroughly, making sure it's ready to give you new excitement with a new shipment.
Only very large orders will still arrive with a recycled cardboard box.
Use the Pink Pack for your returns too, find out how >
