FAQ

We accept the following payment methods: credit card, PayPal, bank transfer. For further information, please consult the "Payment methods" section on the cart page.

Of course you can! If you have a VAT number and wish to receive an invoice, you must request one before placing your order!
From the "YOUR CART" page, go to the bottom and tick the box "REQUEST INVOICE".
Fill in the fields "VAT number/tax code" and "PEC/SDI" and you will receive your invoice.

Shipping times vary depending on the destination. In Italy, delivery takes place within 2-3 working days from the shipping date. For shipments abroad, times may vary from 3 to 7 working days.

To check the status of your order, access the "My account" section and click on "Order status". You will be provided with an overview of the information relating to your order, including the shipping date and the shipping tracking code.

You can contact our customer service by email at customercare@deha.it, by calling +39 0423 173 00 36 or by using the contact form in the "Contacts" section of our website. We will be happy to answer all your questions and assist you in the best possible way.

This virtual Gift Card can be used as a real credit. During Check-out, simply enter the Gift Card identification code in the "Discount code or gift voucher" field and the credit will be applied automatically.

The credit can also be used on multiple orders, until it runs out.

The DEHA Gift Card can only be used on deha.it

The DEHA Gift Card is virtual.

You will receive an email that you can forward that contains all the information. If you want to give the Gift Card as a gift, just forward the email to the recipient or print it.

From this email a page will open with all the information to always have the Gift Card with you, including the actual value of the Card.

It is possible to purchase any product on DEHA.it, with the exception of the Gift Cards themselves. You can also purchase with promotional codes and products on offer.

If the Gift Card does not fully cover the price of your purchases, the only accepted payment method will be the credit card: in these cases the system does not allow purchases with PayPal, Klarna or bank transfer.

No. Once the balance is exhausted, the Gift Card is no longer valid.

Certainly! Proceed with the return as normal. The credit will be re-added to your Gift Card and you can reuse it whenever you want.

No, the Gift Card can be used by anyone who receives the identification code.

Yes, gift cards last 18 months from the date of purchase and receipt of the confirmation email and cannot be refunded.

Whoever purchases the Gift Card can give it to another person. Only one user can proceed to purchase with his Gift Card, even by placing multiple orders. If you have received and used a gift card you cannot transfer it to another person.

Unfortunately no, once purchased the Gift Card is not returnable and cannot be refunded.

To make a return go to the Returns Portale, follow the instructions in the "Returns and refunds" section on our website. Remember that you have 14 days from the date of receipt of the order to make the return. You will be refunded using the same payment method used for the order, within 14 days from the receipt of the package. If you paid by bank transfer, our customer care will contact you to ask for your IBAN to process the refund.

Unfortunately, it is not possible to exchange for a different size, but don't worry. In this case, we recommend that you return the item as indicated below and proceed with a new order!

This decision has been made in order to respect the environment and reduce the CO2 emissions caused by unnecessary returns.
DEHA believes in conscious shopping and would like to encourage you to think carefully about your purchases before finalising them

The return charges will be clearly displayed on the return request page and are a delivery charge, you can find the updated list at this link.

Customs duties and taxes due to import products are responsibility of the customer. When purchasing products from Italy, if the shipment destination is an EXTRA-EU Country, it is important to keep in mind that there may be additional costs in addition to the price of the products and shipping expenses. These costs may include customs duties, value-added taxes (VAT), and other additional expenses, such as fees for customs documentation processing.

A "Promo Code" is a discount voucher provided to you to take advantage of special promotions. The conditions for obtaining such a code will be communicated to you through a specific Newsletter on particular occasions. If you have one, simply enter the code in the field on the checkout page: the discount will be calculated and displayed automatically.

If there is a promotion running but the free gift is not automatically added to your basket, there could be two reasons:

• your basket does not meet the conditions of the promotion, check the rules
• a technical problem, contact us to receive your gift

For more information on our privacy and security policies, please see the "Privacy" section on our website. We are committed to protecting the privacy of our customers and ensuring the security of online transactions.